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	<title>Comments on: Canadian Online Discount Stock Brokerage Comparison</title>
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		<title>By: Jeach!</title>
		<link>http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm/comment-page-7#comment-123841</link>
		<dc:creator>Jeach!</dc:creator>
		<pubDate>Thu, 02 Feb 2012 17:11:23 +0000</pubDate>
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		<description>@Australian Trader:

&quot;i am concerned about the risks of brokerage insolvency and street-name ownership.&quot;

I&#039;m not exactly sure what you mean by all of that, but if a &#039;broker&#039; becomes insolvent, it is quite different than a bank.  At a bank, you will lose all monies greater than what the government protects.  But at a broker, you own the title to your securities, so it can go broke all it wants, those titles still belong to you and would get transferred to whomever would take over.

Additionally, you say: &quot;Costs are important and this table helps.&quot;

Then that leaves pretty much two options (in my opinion):

Questrade and Interactive Broker</description>
		<content:encoded><![CDATA[<p>@Australian Trader:</p>
<p>&#8220;i am concerned about the risks of brokerage insolvency and street-name ownership.&#8221;</p>
<p>I&#8217;m not exactly sure what you mean by all of that, but if a &#8216;broker&#8217; becomes insolvent, it is quite different than a bank.  At a bank, you will lose all monies greater than what the government protects.  But at a broker, you own the title to your securities, so it can go broke all it wants, those titles still belong to you and would get transferred to whomever would take over.</p>
<p>Additionally, you say: &#8220;Costs are important and this table helps.&#8221;</p>
<p>Then that leaves pretty much two options (in my opinion):</p>
<p>Questrade and Interactive Broker</p>
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		<title>By: Australian trader</title>
		<link>http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm/comment-page-7#comment-123809</link>
		<dc:creator>Australian trader</dc:creator>
		<pubDate>Wed, 01 Feb 2012 04:57:04 +0000</pubDate>
		<guid isPermaLink="false">http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm#comment-123809</guid>
		<description>I am looking for an on line brokerage that will allow me to trade the Toronto stock exchange. Costs are important and this table helps. It does not tell me if the company offers street-name ownership or registry or direct ownership. How do I find this information? i am concerned about the risks of brokerage insolvency and street-name ownership.
Any information would help. Also info about share registry options in Canada.</description>
		<content:encoded><![CDATA[<p>I am looking for an on line brokerage that will allow me to trade the Toronto stock exchange. Costs are important and this table helps. It does not tell me if the company offers street-name ownership or registry or direct ownership. How do I find this information? i am concerned about the risks of brokerage insolvency and street-name ownership.<br />
Any information would help. Also info about share registry options in Canada.</p>
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		<title>By: John</title>
		<link>http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm/comment-page-7#comment-123727</link>
		<dc:creator>John</dc:creator>
		<pubDate>Thu, 26 Jan 2012 18:26:31 +0000</pubDate>
		<guid isPermaLink="false">http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm#comment-123727</guid>
		<description>ANSWER to John post before:
For IB :

14. Margin:
The following provisions apply only to margin-enabled accounts.

Everybody do that when you OWN money... Read before posting things out of context please.</description>
		<content:encoded><![CDATA[<p>ANSWER to John post before:<br />
For IB :</p>
<p>14. Margin:<br />
The following provisions apply only to margin-enabled accounts.</p>
<p>Everybody do that when you OWN money&#8230; Read before posting things out of context please.</p>
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		<title>By: John</title>
		<link>http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm/comment-page-7#comment-123494</link>
		<dc:creator>John</dc:creator>
		<pubDate>Tue, 10 Jan 2012 00:41:22 +0000</pubDate>
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		<description>Section 14.E, IB Canada Customer Agreement: &quot; IB has the right, …, to liquidate all or any part of Customer&#039;s positions in any of customer&#039;s IB accounts&quot; And they do it even to your cash account with a very short notice. It&#039;s a pretty bad practice nowadays.</description>
		<content:encoded><![CDATA[<p>Section 14.E, IB Canada Customer Agreement: &#8221; IB has the right, …, to liquidate all or any part of Customer&#8217;s positions in any of customer&#8217;s IB accounts&#8221; And they do it even to your cash account with a very short notice. It&#8217;s a pretty bad practice nowadays.</p>
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		<title>By: John</title>
		<link>http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm/comment-page-7#comment-123493</link>
		<dc:creator>John</dc:creator>
		<pubDate>Tue, 10 Jan 2012 00:31:14 +0000</pubDate>
		<guid isPermaLink="false">http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm#comment-123493</guid>
		<description>IB Canada would liquidate your cash account with a less than 1 hour notice and cause you thousands of dollars loss before you know it. I would absolutely stay away from it.</description>
		<content:encoded><![CDATA[<p>IB Canada would liquidate your cash account with a less than 1 hour notice and cause you thousands of dollars loss before you know it. I would absolutely stay away from it.</p>
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		<title>By: Jen</title>
		<link>http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm/comment-page-7#comment-123122</link>
		<dc:creator>Jen</dc:creator>
		<pubDate>Thu, 15 Dec 2011 19:44:23 +0000</pubDate>
		<guid isPermaLink="false">http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm#comment-123122</guid>
		<description>Re: eligibility of naked calls and shorts in an RRSP or TFSA account

I did some research and found this on the CRA site: http://www.cra-arc.gc.ca/E/pub/tp/it320r3/it320r3-e.html#P216_33921

&quot;¶ 23. The writing of a naked call option, whereby a plan trust sells a call option in respect of an underlying property which it does not own, may result in the plan trust being considered to be carrying on a business. The same result may arise where a plan trust engages in a short sale, i.e., the plan trust sells property that it does not own. An RESP that is carrying on a business is revocable. An RRSP or a RRIF will be liable for income tax on its taxable income for any year in which it is carrying on a business.&quot;

In summary, it says that you can&#039;t hold a naked call or a short sale in your RRSP, RRIF or RESP.  

The above doesn&#039;t mention TFSA&#039;s, so I did some digging and found this:
http://www.cra-arc.gc.ca/tx/ndvdls/tpcs/tfsa-celi/glssry-eng.html#Nonqualified

&quot;Prohibited investment: This is an investment to which the TFSA holder is closely connected. It includes:  a debt of the holder;... &quot;

&quot;Qualified investment: Common types of qualified investments includes: money, Guaranteed Investment Certificates (GICs), government and corporate bonds, mutual funds, and securities listed on a designated stock exchange. The types of investments that qualify for TFSAs are generally similar to those that qualify for registered retirement savings plans (RRSPs).
&quot;</description>
		<content:encoded><![CDATA[<p>Re: eligibility of naked calls and shorts in an RRSP or TFSA account</p>
<p>I did some research and found this on the CRA site: <a href="http://www.cra-arc.gc.ca/E/pub/tp/it320r3/it320r3-e.html#P216_33921" rel="nofollow">http://www.cra-arc.gc.ca/E/pub/tp/it320r3/it320r3-e.html#P216_33921</a></p>
<p>&#8220;¶ 23. The writing of a naked call option, whereby a plan trust sells a call option in respect of an underlying property which it does not own, may result in the plan trust being considered to be carrying on a business. The same result may arise where a plan trust engages in a short sale, i.e., the plan trust sells property that it does not own. An RESP that is carrying on a business is revocable. An RRSP or a RRIF will be liable for income tax on its taxable income for any year in which it is carrying on a business.&#8221;</p>
<p>In summary, it says that you can&#8217;t hold a naked call or a short sale in your RRSP, RRIF or RESP.  </p>
<p>The above doesn&#8217;t mention TFSA&#8217;s, so I did some digging and found this:<br />
<a href="http://www.cra-arc.gc.ca/tx/ndvdls/tpcs/tfsa-celi/glssry-eng.html#Nonqualified" rel="nofollow">http://www.cra-arc.gc.ca/tx/ndvdls/tpcs/tfsa-celi/glssry-eng.html#Nonqualified</a></p>
<p>&#8220;Prohibited investment: This is an investment to which the TFSA holder is closely connected. It includes:  a debt of the holder;&#8230; &#8221;</p>
<p>&#8220;Qualified investment: Common types of qualified investments includes: money, Guaranteed Investment Certificates (GICs), government and corporate bonds, mutual funds, and securities listed on a designated stock exchange. The types of investments that qualify for TFSAs are generally similar to those that qualify for registered retirement savings plans (RRSPs).<br />
&#8220;</p>
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		<title>By: FrugalTrader</title>
		<link>http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm/comment-page-7#comment-123106</link>
		<dc:creator>FrugalTrader</dc:creator>
		<pubDate>Tue, 13 Dec 2011 00:57:34 +0000</pubDate>
		<guid isPermaLink="false">http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm#comment-123106</guid>
		<description>@CJ, Yes that&#039;s called synthetic DRIP which all discount brokers offer.  That is, you need enough in dividend distribution to cover at least 1 share of the underlying stock.  If you want partial shares, you&#039;ll need to do some research into SPP.  As well, some ETFs allow partial shares as well on DRIP.</description>
		<content:encoded><![CDATA[<p>@CJ, Yes that&#8217;s called synthetic DRIP which all discount brokers offer.  That is, you need enough in dividend distribution to cover at least 1 share of the underlying stock.  If you want partial shares, you&#8217;ll need to do some research into SPP.  As well, some ETFs allow partial shares as well on DRIP.</p>
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		<title>By: CJ</title>
		<link>http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm/comment-page-7#comment-123100</link>
		<dc:creator>CJ</dc:creator>
		<pubDate>Mon, 12 Dec 2011 18:53:07 +0000</pubDate>
		<guid isPermaLink="false">http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm#comment-123100</guid>
		<description>Hi:
I noticed that on your chart TDW is listed as &#039;Yes&#039; in the DRIP column. When I called them they said dividends will only be reinvested if their value equals or exceeds the cost of a share. For example one would have to earn $75 in dividends for them to purchase one $75 share. So they will not purchase partial shares. Is this your understanding too?  Thanks!</description>
		<content:encoded><![CDATA[<p>Hi:<br />
I noticed that on your chart TDW is listed as &#8216;Yes&#8217; in the DRIP column. When I called them they said dividends will only be reinvested if their value equals or exceeds the cost of a share. For example one would have to earn $75 in dividends for them to purchase one $75 share. So they will not purchase partial shares. Is this your understanding too?  Thanks!</p>
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		<title>By: Adam Okhai</title>
		<link>http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm/comment-page-7#comment-123035</link>
		<dc:creator>Adam Okhai</dc:creator>
		<pubDate>Fri, 09 Dec 2011 18:32:50 +0000</pubDate>
		<guid isPermaLink="false">http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm#comment-123035</guid>
		<description>Comment and analysis above is useful . Thank you MDJ 

Also (in case you missed it)&quot; There  is a more recent (also useful)  analysis of online brokers in the Globe &amp; Mail &#039;s Nov 2011 annual rankings.</description>
		<content:encoded><![CDATA[<p>Comment and analysis above is useful . Thank you MDJ </p>
<p>Also (in case you missed it)&#8221; There  is a more recent (also useful)  analysis of online brokers in the Globe &amp; Mail &#8217;s Nov 2011 annual rankings.</p>
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		<title>By: Trizi</title>
		<link>http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm/comment-page-7#comment-122962</link>
		<dc:creator>Trizi</dc:creator>
		<pubDate>Wed, 07 Dec 2011 18:50:21 +0000</pubDate>
		<guid isPermaLink="false">http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm#comment-122962</guid>
		<description>339. New To Options
I finally had a setup that I wanted for a Cash Secured Put and the system wouldn&#039;t let me enter it.  

I checked again, this time with the trade desk and a Cash Secured Put requires a Level 2 authorization for US retirement accounts. I have a level 2 authorization but it is modified for RRSP&#039;s.  Canadian regulations are the culprit.  

 Sooooo   NOT ALLOWED.</description>
		<content:encoded><![CDATA[<p>339. New To Options<br />
I finally had a setup that I wanted for a Cash Secured Put and the system wouldn&#8217;t let me enter it.  </p>
<p>I checked again, this time with the trade desk and a Cash Secured Put requires a Level 2 authorization for US retirement accounts. I have a level 2 authorization but it is modified for RRSP&#8217;s.  Canadian regulations are the culprit.  </p>
<p> Sooooo   NOT ALLOWED.</p>
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		<title>By: Trizi</title>
		<link>http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm/comment-page-7#comment-122961</link>
		<dc:creator>Trizi</dc:creator>
		<pubDate>Wed, 07 Dec 2011 18:28:15 +0000</pubDate>
		<guid isPermaLink="false">http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm#comment-122961</guid>
		<description>340. nightcountry

OCO orders.  Both companies have free trial versions of their platforms.

OptionsXpress Canada (Margin, RRSP and TFSA accounts, USD only)
and ThinkorSwim Canada (Margin only, USD only)

I trade major Canadian companies on these platforms, I just do it in US dollars.
I try to fund the accounts whenever the C$ pops above the US$</description>
		<content:encoded><![CDATA[<p>340. nightcountry</p>
<p>OCO orders.  Both companies have free trial versions of their platforms.</p>
<p>OptionsXpress Canada (Margin, RRSP and TFSA accounts, USD only)<br />
and ThinkorSwim Canada (Margin only, USD only)</p>
<p>I trade major Canadian companies on these platforms, I just do it in US dollars.<br />
I try to fund the accounts whenever the C$ pops above the US$</p>
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		<title>By: nightcountry</title>
		<link>http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm/comment-page-7#comment-122931</link>
		<dc:creator>nightcountry</dc:creator>
		<pubDate>Tue, 06 Dec 2011 21:46:54 +0000</pubDate>
		<guid isPermaLink="false">http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm#comment-122931</guid>
		<description>Can someone reccommend an online brokerage in Canada that offers OCO orders? Really wish Tradestation was available here but they won&#039;t come up to Canada with all the regulations. I am using Tradefreedom but their order offerings are woeful. No OCO orders so you have to be glued to your screen all day.</description>
		<content:encoded><![CDATA[<p>Can someone reccommend an online brokerage in Canada that offers OCO orders? Really wish Tradestation was available here but they won&#8217;t come up to Canada with all the regulations. I am using Tradefreedom but their order offerings are woeful. No OCO orders so you have to be glued to your screen all day.</p>
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		<title>By: New To Options</title>
		<link>http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm/comment-page-7#comment-122707</link>
		<dc:creator>New To Options</dc:creator>
		<pubDate>Wed, 30 Nov 2011 14:31:08 +0000</pubDate>
		<guid isPermaLink="false">http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm#comment-122707</guid>
		<description>@Trizi - Please post your results here or PM me. It would be useful to also detail what level of permission and whether you have to do anything special to apply for those permissions, or whether they automatically give it to you.

Thanks!</description>
		<content:encoded><![CDATA[<p>@Trizi &#8211; Please post your results here or PM me. It would be useful to also detail what level of permission and whether you have to do anything special to apply for those permissions, or whether they automatically give it to you.</p>
<p>Thanks!</p>
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		<title>By: Trizi</title>
		<link>http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm/comment-page-7#comment-122706</link>
		<dc:creator>Trizi</dc:creator>
		<pubDate>Wed, 30 Nov 2011 14:26:57 +0000</pubDate>
		<guid isPermaLink="false">http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm#comment-122706</guid>
		<description>337. New To Options:  I just checked with OptionsXpress Canada and they told me I can trade Cash-Secured Puts in my RRSP account. I had been meaning to ask them for some time and your question prompted me to do so.  Will try that this afternoon.   :)</description>
		<content:encoded><![CDATA[<p>337. New To Options:  I just checked with OptionsXpress Canada and they told me I can trade Cash-Secured Puts in my RRSP account. I had been meaning to ask them for some time and your question prompted me to do so.  Will try that this afternoon.   :)</p>
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		<title>By: New To Options</title>
		<link>http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm/comment-page-7#comment-122700</link>
		<dc:creator>New To Options</dc:creator>
		<pubDate>Wed, 30 Nov 2011 08:26:59 +0000</pubDate>
		<guid isPermaLink="false">http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm#comment-122700</guid>
		<description>Some US online services let you write Cash-Secured Puts as covered puts and therefore at a level 1 or level 2 options trading permission level.

I was wondering if there is a Canadian online brokerage that does the same.
I would rather not have the added complication of maintaining a short position on the stock in order to write a put when I either want to just collect premiums or I want to actually buy the stock.</description>
		<content:encoded><![CDATA[<p>Some US online services let you write Cash-Secured Puts as covered puts and therefore at a level 1 or level 2 options trading permission level.</p>
<p>I was wondering if there is a Canadian online brokerage that does the same.<br />
I would rather not have the added complication of maintaining a short position on the stock in order to write a put when I either want to just collect premiums or I want to actually buy the stock.</p>
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		<title>By: Jen</title>
		<link>http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm/comment-page-7#comment-122068</link>
		<dc:creator>Jen</dc:creator>
		<pubDate>Wed, 26 Oct 2011 21:31:21 +0000</pubDate>
		<guid isPermaLink="false">http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm#comment-122068</guid>
		<description>One brokerage that seems to be missing from the list is Options Express - www.optionsxpress.ca  They offer Canadian RSP &amp; TFSA accounts.  I think that there&#039;s some regulation that only allows those types of accounts to do covered calls - so not the whole slate of options trading.  I don&#039;t think that this is just limited to Options Express - might be a regulatory rule.  They have a commission rate scale, but it&#039;s generally about 14.95/trade  I do my RSP &amp; TFSA trading with them, and non registered account trading with ToS

If you&#039;re thinking about signing up for Options Express, send me a note (totorofurball@gmail.com).  If I refer you, we can both get $100</description>
		<content:encoded><![CDATA[<p>One brokerage that seems to be missing from the list is Options Express &#8211; <a href="http://www.optionsxpress.ca" rel="nofollow">http://www.optionsxpress.ca</a>  They offer Canadian RSP &amp; TFSA accounts.  I think that there&#8217;s some regulation that only allows those types of accounts to do covered calls &#8211; so not the whole slate of options trading.  I don&#8217;t think that this is just limited to Options Express &#8211; might be a regulatory rule.  They have a commission rate scale, but it&#8217;s generally about 14.95/trade  I do my RSP &amp; TFSA trading with them, and non registered account trading with ToS</p>
<p>If you&#8217;re thinking about signing up for Options Express, send me a note (totorofurball@gmail.com).  If I refer you, we can both get $100</p>
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		<title>By: Trizi</title>
		<link>http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm/comment-page-7#comment-121955</link>
		<dc:creator>Trizi</dc:creator>
		<pubDate>Mon, 17 Oct 2011 19:11:02 +0000</pubDate>
		<guid isPermaLink="false">http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm#comment-121955</guid>
		<description>Just in case anyone is using OptionsXpress for their RRSP stock and ETF trades,  this is a way to get 50% off commissions.  
https://www.tastytrade.com/ref?id=b0792044be4352b1dc060d04afc49627</description>
		<content:encoded><![CDATA[<p>Just in case anyone is using OptionsXpress for their RRSP stock and ETF trades,  this is a way to get 50% off commissions.<br />
<a href="https://www.tastytrade.com/ref?id=b0792044be4352b1dc060d04afc49627" rel="nofollow">https://www.tastytrade.com/ref?id=b0792044be4352b1dc060d04afc49627</a></p>
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		<title>By: Jeach!</title>
		<link>http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm/comment-page-7#comment-121677</link>
		<dc:creator>Jeach!</dc:creator>
		<pubDate>Sun, 18 Sep 2011 00:18:42 +0000</pubDate>
		<guid isPermaLink="false">http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm#comment-121677</guid>
		<description>I&#039;m not sure who SMDI is suppose to be, but I&#039;m guessing that BNS is the Bank of Nova Scotia&quot;?

If so, you may be in luck because they have branches everywhere and I would recommend you walk into one.  It doesn&#039;t have to be the financial division either.

Many, many years ago, I had issues at RBC in my trading account similar to what you are describing.  So I walked into my RBC branch and demanded that I talk to a person authorized to take decisions (normally you have to talk to lower people, they saw that I was furious... but respectful).  I ended up talking to the bank manager.  Not only was she able to waive these fees, she ended up giving me a bunch of advantages also (lowering my margin account to prime + 1, free safety deposit box, etc).

These people that you usually call at some help desk have almost no power and also are not mandated to think for themselves.  If it says you owe $100 in fees, there is no arguing with them.  But a bank manager will recognize your business value and can change things.</description>
		<content:encoded><![CDATA[<p>I&#8217;m not sure who SMDI is suppose to be, but I&#8217;m guessing that BNS is the Bank of Nova Scotia&#8221;?</p>
<p>If so, you may be in luck because they have branches everywhere and I would recommend you walk into one.  It doesn&#8217;t have to be the financial division either.</p>
<p>Many, many years ago, I had issues at RBC in my trading account similar to what you are describing.  So I walked into my RBC branch and demanded that I talk to a person authorized to take decisions (normally you have to talk to lower people, they saw that I was furious&#8230; but respectful).  I ended up talking to the bank manager.  Not only was she able to waive these fees, she ended up giving me a bunch of advantages also (lowering my margin account to prime + 1, free safety deposit box, etc).</p>
<p>These people that you usually call at some help desk have almost no power and also are not mandated to think for themselves.  If it says you owe $100 in fees, there is no arguing with them.  But a bank manager will recognize your business value and can change things.</p>
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		<title>By: shocked at SMDI - shame on you!</title>
		<link>http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm/comment-page-7#comment-121660</link>
		<dc:creator>shocked at SMDI - shame on you!</dc:creator>
		<pubDate>Fri, 16 Sep 2011 18:20:59 +0000</pubDate>
		<guid isPermaLink="false">http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm#comment-121660</guid>
		<description>SMDI and BNS are going to lose all of my business for $100 admin fee on one account that does not have the min balance even though the other investment accounts, surpass the min balances significantly.  The $100 is less than .005% of my total assets with them so its not about not affording it, but the principle of having all my business with them you would think they would be some sort of consideration.  I am already paying the higher trade amount on the per trade than many other brokerages. Shocked at the incompetence.


 Talk about not seeing the forest and staring at the tree! Oh, and I have been an account holder for over 20 years with BNS and 11 yrs with SMDI.</description>
		<content:encoded><![CDATA[<p>SMDI and BNS are going to lose all of my business for $100 admin fee on one account that does not have the min balance even though the other investment accounts, surpass the min balances significantly.  The $100 is less than .005% of my total assets with them so its not about not affording it, but the principle of having all my business with them you would think they would be some sort of consideration.  I am already paying the higher trade amount on the per trade than many other brokerages. Shocked at the incompetence.</p>
<p> Talk about not seeing the forest and staring at the tree! Oh, and I have been an account holder for over 20 years with BNS and 11 yrs with SMDI.</p>
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		<title>By: Mike</title>
		<link>http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm/comment-page-7#comment-121402</link>
		<dc:creator>Mike</dc:creator>
		<pubDate>Fri, 26 Aug 2011 16:08:14 +0000</pubDate>
		<guid isPermaLink="false">http://www.milliondollarjourney.com/review-canadian-discount-brokerages.htm#comment-121402</guid>
		<description>CLOSED MY QUESTRADE ACCOUNT

I became concerned after I was unable to amend an order or cancel it. 

Customer service is dreadful. It’s taken me countless phone calls, faxes of documents and a series of stalling tactics by Questrade before they closed my account. They insisted it could only be done by phone (1-855-222-3009). I made two separate calls and it quickly became apparent they only wanted to try to convince me to keep my account open. The agent offered me a bonus(?) if I’d consider staying, He said they were working on new software that should correct their trading problems. He admitted they’ve employed customer service agents that aren’t well trained. Getting my funds returned was even more difficult. They insisted that I provide either a void cheque or a stamped and signed deposit form from my bank, in spite of the fact I had added funds from that same bank account less than 2 weeks previous. After I provided both forms they said my cheque had been rejected because they don’t accept temporary cheques. They apparently expected me to order cheques that would never be used in order to satisfy one more of their anal rules. I reminded them I had also provided a stamped and signed deposit slip and they quickly backed off. 
     
They offer cheap commissions but in my opinion their poor service and trading problems are far more expensive in the long run. It seems Questrade is a company with a trading system that is archaic and has become mired down in bureaucratic nonsense by a management that doesn’t know how to solve its problems.</description>
		<content:encoded><![CDATA[<p>CLOSED MY QUESTRADE ACCOUNT</p>
<p>I became concerned after I was unable to amend an order or cancel it. </p>
<p>Customer service is dreadful. It’s taken me countless phone calls, faxes of documents and a series of stalling tactics by Questrade before they closed my account. They insisted it could only be done by phone (1-855-222-3009). I made two separate calls and it quickly became apparent they only wanted to try to convince me to keep my account open. The agent offered me a bonus(?) if I’d consider staying, He said they were working on new software that should correct their trading problems. He admitted they’ve employed customer service agents that aren’t well trained. Getting my funds returned was even more difficult. They insisted that I provide either a void cheque or a stamped and signed deposit form from my bank, in spite of the fact I had added funds from that same bank account less than 2 weeks previous. After I provided both forms they said my cheque had been rejected because they don’t accept temporary cheques. They apparently expected me to order cheques that would never be used in order to satisfy one more of their anal rules. I reminded them I had also provided a stamped and signed deposit slip and they quickly backed off. </p>
<p>They offer cheap commissions but in my opinion their poor service and trading problems are far more expensive in the long run. It seems Questrade is a company with a trading system that is archaic and has become mired down in bureaucratic nonsense by a management that doesn’t know how to solve its problems.</p>
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