Comments on: Questrade Improves Commission Structure

By: Jack

Jack — Sat, 09 May 2009 17:34:23 +0000

With so many bad reviews, it’s amazing anyone still uses Questrade.

By: Gary

Gary — Wed, 25 Mar 2009 21:21:40 +0000

I open the account with QT year ago all i have to said is this company give me nothing about problem .. poor customer services.. speak with supervisor ..forget it all they want to do is try get you off the phone .. mess up my trading account .. not just one time it’s so many time ..sell stock slow.. not fast enough for day trader try put stop loss not even work .. call they said i don’t know nothing about commission rate too good to be true if u want buy US stock dont use questrade .. if u think about use questrade i would said go looking for other broker .. QT isn’t the one u want to put your money in to ..

By: Victor

Victor — Wed, 14 Jan 2009 21:21:59 +0000

I opened my account back in mid Dec. 2008 at Questrade after reading on few of the canadian blogs and entered the four pillar discount coupon but I have not seen the deposit of $50 into my account, so I contacted the customer service 3 times in regards to this and now they are saying that they do not see that I entered coupon when I filled out the application, I know I did because that was one of the reason I got interested to open Questrdae account. So it is now my word againt their word…

They are not honouring the promise, this is false advertisement.

Has anybody else who opened an account with Questrade last month got $50 discount on their trade fees?

Please reply.

By: Eva-Novice

Eva-Novice — Mon, 25 Aug 2008 22:34:09 +0000

As to customer service I can not complain, I am usually dealing with Dow and ones he promises to call me, he does. As to some promotion I was misled as well, thy were advertising up to $150 fees back if you transfer account to them from some other financial institution. I did, actually over $12000, which was condition as well it must be over $10,000 and I was charged with hefty DSC fees over $600. Than when I was looking for a credit from Questrade up to $150 as they were advertising without any further specification, I was told that DSC fees are not countable and sorry no credit for you.

By: Max Power

Max Power — Mon, 25 Aug 2008 22:18:03 +0000

Questrade’s promotion for 30 Free Trades is a Scam!!! I signed up because of the promotion and now they tell me I didn’t enter the promotion code. I made sure that the code was inputted and perhaps their site made an error by omitting it but instead of offering to investigate the situation their answer is because you didn’t enter the code you do not qualify. Customer Service is horrible!! They even tried to tell me my account was activated after the deadline (July 31, 2008) which really outraged me. The email they sent thanking me for opening an account with them was dated in July. And when they say they will call you back regarding an issue be sure not to hold your breath because you will definitely not hear from them.

It is really sad to see nowadays that a company’s image is only worth approxiamately $150.00.

By: Rex

Rex — Thu, 26 Jun 2008 04:01:59 +0000

Hi Eva Bell,

Thanks a lot!

Rex

By: Eva Bell

Eva Bell — Wed, 25 Jun 2008 21:40:23 +0000

If you are a novice I would start with the above basic version with $1000 ignitial deposit. But it is up to you if you want to spend $20.00 for each month practically for something what you can see as well in the basic version.
Eva-Novice

By: Eva Bell

Eva Bell — Wed, 25 Jun 2008 21:36:08 +0000

yes, you talking about Questrade Forex, I do not have the experience with Forex on Questrade how ever I can see that ignitial deposit for some exch.pricing is 10 000 US
Eva

By: Rex

Rex — Wed, 25 Jun 2008 19:54:03 +0000

Hi Eva Bell,

I am a novice so I am thinking to open a live account with $1,000.00.

Do you mean one hundred thousand dollar?

By: Eva Bell

Eva Bell — Wed, 25 Jun 2008 19:04:25 +0000

Oh, sorry, FOREX – do you have to have $100.000 to start? Are they not the same comp? I am confuse now

By: Rex

Rex — Wed, 25 Jun 2008 17:46:23 +0000

Thanks a lot Eva Bell.

But I am interested in doing FOREX trading.

So which broker is the best place to start?

Any suggestion and advice welcome!

Thank you in advance,

Rex from Canada

By: Eva Bell

Eva Bell — Wed, 25 Jun 2008 16:40:17 +0000

16. Cash Instinct – nothing, be careful, I transferred to the Questrade over $12.000 and ones it came to pay me up to $150 advertised rebate for transfer they said that because I was not charge by my previous broker nothing will get nothing. Although I lost on DSC fees over $600

17. Rex My recommendation is to go with basic Web Beta version. When you click on refresh you will get real price for a stock as well and no monthly fee for $20.00 contra streaming version and as a comparison I started with Royal bank, awesome web site, informative, good design, easy to see and very easy to find any info. And they charging $60 for whole year, first 3 months for free, but yes, their fee to buy a stock is much more. Questrade is still quit messy, takes time until you will understand how to orient on their site, how to for instance, look for stock proper name, to be sure you buying what is in your mind etc.
Eva-Novice

By: Rex

Rex — Wed, 25 Jun 2008 02:44:27 +0000

Hello everyone. I am novice on the market. I am doing demo on Questrade FOREX platform. I am thinking to open a live account on FOREX market. Can you advice me how or where is the best place to go do FOREX trading?
Thank you in advance for any advice
Rex

By: Cash Instinct

Cash Instinct — Wed, 11 Jun 2008 05:00:30 +0000

How much Questrade would require to transfer in assets, in order to pay transfer fees (+-130$) from another broker?

By: Lynn Suderman

Lynn Suderman — Wed, 07 May 2008 17:42:30 +0000

Hi Heather – I reviewed your account with a senior client services specialist and we were able to isolate most of the issues you discuss in your post. He will contact you directly to explain the instructions you need to convey to your other broker in order for your request to be completed.

The issue comes down to your other broker’s misunderstanding regarding the Questrade RSP. In early January 2008, we became the first Canadian brokerage to allow clients to hold USD in their RSPs. This service is in all RSPs, whether the client uses it or not, and is represented as a separate sub-account within the overall RSP account. If a client does not use the USD capabilities – holds only CAD – then the USD sub-account would be empty. If a 2nd financial institution requests a transfer from an empty USD sub-account, it would be declined.

I am sorry about the frustration you experienced. We receive a lot of positive feedback, but when this is not the case, we want to know why. I would welcome more details about your experience. Please feel free to email me or to post your comments here.

Lynn Suderman
Communications Manager, Questrade
lsuderman@questrade.com

By: Eva Bell

Eva Bell — Tue, 06 May 2008 20:29:04 +0000

I am with Questrade almost a year I have 3 accounts, individual, RRSP and Lira, so far, I am happy. I have to recomend to everyone.
Sorry to hear about your trouble.
Eva-Novice

By: heather

heather — Tue, 06 May 2008 20:12:50 +0000

I just signed up with Questrade in February, but I’ve had nothing but problems with them. First I found their site unhelpful with regard to filling out some of the paperwork to transfer in to them and setting up. Then they took too much money from my other broker’s account, refused to admit an error and return it. So I had to pay the other broker’s transfer fees, plus Questrade’s transfer out fees to get the extra money back to the other broker. Then they refused the other broker’s request to transfer it out, saying that the money was in US$ (it isn’t). When I called they agreed that it was in Canadian $ and could give me no reason why their “clearing house” (Penson Financial) had refused the transfer request. Then we requested it again, and it was refused again (it takes 3 weeks each time). Now they say it’s because my account is not an RRSP account (it is). I called again, they agreed that it is an RRSP account and couldn’t explain why their “clearing house” had declined the transfer request. They will never let you talk to a manager or to the transfer department, just the customer service rep that answers the phone. They won’t accept a phone call from my other broker, who is trying to straighten it out for me. Not to mention other times when I have tried to find out other types of things and found their customer service very frustrating. My advice? Stay away.

By: Little Ms.Scrooge

Little Ms.Scrooge — Thu, 03 Apr 2008 15:10:33 +0000

Actually the link works!!

By: Little Ms.Scrooge

Little Ms.Scrooge — Thu, 03 Apr 2008 15:09:41 +0000

Does anyone know about tradefreedom. I heard that they were taken over by Scotia bank. They offer 9.95/ trade and they seem to offer account managers with every customer. I don’t mind paying that extra 5$ if it has a better customer satisfaction/care. Actually when I checked last, surviscor had a review of all firms and Credential direct ranked first in over all.Have a look at-
http://www.surviscor.com/scorview/2007Summer/. I am unable to provide the link-don’t know why!

By: Four Pillars

Four Pillars — Thu, 03 Apr 2008 02:42:14 +0000

Telly – what kind of penny stocks do you dabble in? I thought you were just into banks? :)

Mike