Comments on: Consumer Tip: Scanning Code of Practice

By: amanda79

amanda79 — Sun, 21 Aug 2011 18:30:21 +0000

Ok, so i bought a curtain pannel today at walmart it was 9 marked down to 5. I didn’t realize it was only 1 pannel till i got home so my husband went to another walmart and got the exact same thing for me but it was marked at 9 bucks…not 5. He asked the cashier and told her i bought one already that was 5 bucks but she wouldn’t change it and told me to take both receipts to customer service tomorrow. Now is this where the “SCOP” comes in? When i go back with both reciepts should i be getting the one that was rung up as 9 bucks for free because of the error? I want to learn more about this since there are many errors in prices that i buy. Thanks in advance for any help :)

By: Dave

Dave — Fri, 08 Jul 2011 01:33:55 +0000

I work at a Loblaws Store here in Newfoundland, and I’m actually one of the very few people in the store that practice it. If I get it ointed out a price is wrong, and it is actually wrong, I bring over the supervisor, and make sure they do it. It’s mostly because the place tries to be sneaky about the policy. It’s in plain viuew if you know where to find it, but if you don’t, you won’t see it. On our sliding doors, it’s placed so when they open, it gets put 98% behind another sticker.. And onm our registers, the customer screen bracket has an arm with the return policy, layed out exactly like the SCOP notice, then a credit card signing board that folds down, and right beneath that, the SCOP… Something no one ever sees.

I actually got about $40 off of tonight’s shopping becuase of this. I bought some stuff for a marathon, and I bought it two items at a time (before, during and after work, that’s why they were such small amounts) and each time, I had an item that qualified as free or $10 off. And then I bought a pair of pants, regular $14, but they rang in for $15. After explaining to the Wal-Mart cashier, Supervisor, CSM and Store Manager, ,I saved my $10 off of them. It’s sad no one really knows about this, because I mean, we could all use this to our advantage, and as an employee, it doesn’t effect us negatively, since we’re not on commission, but eh, that’s life.

And with my savings, I’m taking my girlfriend to a nice dinner tomorrow. Thank you SCOP

By: Richard

Richard — Wed, 09 Feb 2011 21:45:24 +0000

I shop a lot at IGA, and it is like pulling teeth. I talked with the manager to ask him about the policy and he told me that he will make sure that all of his employees are trained, but with no avail.

I think the funniest incident that happened to me when the apples I bought were scanned at the wrong price. A sale person wanted to give me one apple for free. She couldn’t understand (or didn’t want to) the meaning of bulk products. They really try to make this whole thing as difficult as possible to try to discourage consumers from using it.
Considering the amount of mistakes that they make at labeling their products, if I obtained the full refund ($10) every time they scan something wrong I would probably make between $250- 500 a year.
They supposed to advertise that policy at each counter, but they don’t.
And, the they really take that personally, too. It is almost as if I stole from them, and they want to call the RCMP.

By: Scarlett

Scarlett — Mon, 29 Nov 2010 05:31:52 +0000

The store i work at does not follow SCOP but god bless customers they try….and try…and try. It always leads to an argument because most of the time they don’t know what SCOP is and so I have to explain, then i have to explain our store doesn’t follow it then i have to explain why they can or can’t get the price thats on the tag. Its fun! I love being a cashier…

By: FrugalTrader

FrugalTrader — Wed, 24 Nov 2010 13:14:28 +0000

@Scott, the store needs to have the scanning code of practice implemented. Afaik, it’s not law to use this practice, but voluntary.

By: Scott

Scott — Tue, 23 Nov 2010 20:58:52 +0000

I just purchased some milk from an Independant Grocer, The Milk had a reduced 50% sticker on it. The regular price is $5.29, and I ended up paying the full price. When I went back to the store the manager said “that I wouldn’t get it for free, I’ll only get it for the sale price being $2.64.This was because the product was already reduced.

Is this correct?

By: jeff remple

jeff remple — Tue, 27 Jul 2010 03:16:25 +0000

i found out about the SCOP about 3 years ago after reading something about it and have used it ever since,i had been ripped off for years by these stores and now its payback time,i recieve about 100.00 worth of free items a month,and there isnt a shopping trip that goes by when i dont get 2 or 3 things free,when i first started using the scop i was interogated by the staff and humiliated in front of other customers for requesting things for free,now it bothers the store more than it bothers me as they cringe when they see me walk in,knowing fully i will be leaving the store with something free.i have introduced so many rippedoff customers to this policy and they are very grateful as they did not know.please all who read this,get some of your money back from these bloodsucking stores,its definitely worth it.

By: dan

dan — Sun, 18 Jul 2010 00:15:36 +0000

If find a wrong tag on the shelf (ie larger size) not properly filled and you want the cheaper price for the large item because it was filled like that are you right to demand set price?

emperordynamite@hotmail.com

By: carol iwasaki

carol iwasaki — Tue, 16 Feb 2010 00:06:50 +0000

whole foods, cambie, vancouver does not subscribe to the code notwithstanding their statement of “core values”

By: Lc

Lc — Mon, 05 Oct 2009 22:27:43 +0000

to the people that think “it’s not worth the time and hassle…..” . This practice is to keep retailers in line. If more people would watch the prices as well as refuse to give in to convenience pricing (purchase the overpriced item just because they are too lazy to chose something else), retailers would have to be more competative.

By: Chris Frame

Chris Frame — Sun, 02 Aug 2009 01:49:02 +0000

Home Depot :Big Disappointment

I just left a Home Depot where one of the items I purchased rang up 3.99 instead of 3.84.I was buying 10 of them. I mentioned it to the cashier who said she would ring it in for the correct price, I mentioned SCOP and she said she did not know anything about that, I would have to go to the “Customer Service” desk. The clerk at customer service said she had never heard of SCOP and offered me the product for the self price, I asked to speak to the manager. The manager came over and said “The Home Depot no longer supports SCOP, we got a very large memo saying we were no longer to give the product for free”. I said what is to protect me the customer when your staff forget to change prices and I pay more than I should. THE MANAGER SAID ” you can’t expect us to change all the prices on the shelf when the prices change in the computer, can you” In disbelief, I asked for my money back and went next store to WalMart and bought the product for for $0.22 cheaper. No more Home Depot for me.

By: Ms Save Money

Ms Save Money — Fri, 12 Jun 2009 20:48:29 +0000

This is pretty cool. I live in Southern California and a few years back I was at Albertsons – bought a really big tray of strawberries for my class since we had a pot luck for the end of the semester. I don’t remember how much it cost but I think it was around $19. Anyhow, it was miss labeled and I got it for free. :)

By: Robert

Robert — Mon, 01 Jun 2009 19:21:13 +0000

As a follow up, I was in Canadian Tire on Thursday and purchased a $15 air filter than scanned at $16. The cashier on the self-checkout knew all about the SCOP and was very fast in giving me the item for $5. I was pleased to see that each checkout at my store has a statement of the SCOP on it. I am sure not many people read it, though…

Seems it depends on who you get. Be firm and polite and refuse to give in!

By: skip

skip — Mon, 01 Jun 2009 18:59:22 +0000

“CT’s policy is actually to give $10 off the DISPLAYED price (not the corrected price),”

ALL stores abiding by the SCOP must take the $10 ff the correct price, which is the incorrectly displayed lower price

By: Debbi W

Debbi W — Sun, 31 May 2009 15:41:33 +0000

I had this experience at Canadian Tire last week. An item displayed at $14.99 scanned at $17.99. The cashier didn’t know what to do, so I paid and then took the receipt and item to Customer Service. The cashier there had someone check the display price, and then told me she’d refund me and then ring up the item at $14.99. I refused and asked for a copy of their SCOP in writing, to confirm that this is the correct procedure. There is definitely some staff training required – it seemed she had no idea what the SCOP was! She ended up calling her manager (who also seemed clueless), and eventually found a sticker near the main cashiers – CT’s policy is actually to give $10 off the DISPLAYED price (not the corrected price), so in the end I paid $4.99.

By: Canadian Finance

Canadian Finance — Fri, 29 May 2009 15:42:44 +0000

I normally shop at Sobeys and most of my items are from the weekly flyer. I write down the things to get, plus the price in the flyer. So it’s easy to keep my eye on the price on the till display and on my grocery list.

By: Sampson

Sampson — Thu, 28 May 2009 21:29:07 +0000

I didn’t know it at the time, but one Sobey’s Manager actually invoked the SCOP for me. They had left the sale display out by accident so I just wanted clarification on the pricing, when the Manager came back after checking, he gave me the item for FREE!!!

Good man.

My wife and I are hawks when it comes to checking pricing, and do it as the cashier scans the item so we don’t have to wait in the customer service line and get them to fix it at the til.

By: Robert

Robert — Thu, 28 May 2009 20:11:25 +0000

Shopper’s Drug Mart most recently and Real Canadian Stupidstore all the time. Sobey’s too. At SDM I almost messed myself up as I was willing to settle for the correct price, and not a free frozen pizza. But they refused even that, so I wrote the manager a letter and during that process I remembered the SCOP. I even looked it up and quoted the section to him. I got my free pizza, eventually.

I am often tempted on a large shopping trip to take a pen or pencil and scribble the shelf price or displayed price on each item as I put it in the basket.

Many (most?) of the items I get on this deal are where sale prices were advertised on shelf, and never taken down after the sale. I got a couple of boxes of ceral at Sobey’s once, the “sale” sticker was over a week out of date … it was taken down when the manager checked the shelf price, but I got no argument.

By: laketown

laketown — Thu, 28 May 2009 02:24:18 +0000

I have used at Superstore a few times with no problem. Walmart with some explaining. Note, Zellers does not honour SCOP :(

By: CD Rates Guy

CD Rates Guy — Wed, 27 May 2009 22:18:32 +0000

Wow, first time I’ve ever heard of this! In America, it’s hard enough to get people to price match even when they advertise it let alone get an item for free.