Comments on: Beware of the Upsell http://www.milliondollarjourney.com/beware-of-the-upsell.htm Building Wealth through Saving and Investing Sun, 12 Feb 2012 07:02:44 -0330 http://wordpress.org/?v=abc hourly 1 By: CLOSER http://www.milliondollarjourney.com/beware-of-the-upsell.htm/comment-page-2#comment-110636 CLOSER Wed, 10 Feb 2010 17:08:05 +0000 http://www.milliondollarjourney.com/?p=1215#comment-110636 I got a battery (CR 2032) at the source for $5.99 and got the extended warranty for $1.49. This allows me two replacements in a three year span. This is my second battery I bought this year. Even if I got this battery at the second least expensive store, its $7.99 for one battery (the generic kind). Realistically I got three batteries for the price of one. Thats a good deal! Im glad that they educated me on this, but with all things: choose your battles! Cheers :D I got a battery (CR 2032) at the source for $5.99 and got the extended warranty for $1.49. This allows me two replacements in a three year span. This is my second battery I bought this year. Even if I got this battery at the second least expensive store, its $7.99 for one battery (the generic kind). Realistically I got three batteries for the price of one. Thats a good deal! Im glad that they educated me on this, but with all things: choose your battles!

Cheers :D

]]> By: Future Money-Bags http://www.milliondollarjourney.com/beware-of-the-upsell.htm/comment-page-2#comment-110471 Future Money-Bags Sat, 06 Feb 2010 11:52:00 +0000 http://www.milliondollarjourney.com/?p=1215#comment-110471 I drink enough free pop at work, no way I am going to pay for it. As for always ordering water, I love water. It makes the food taste better. And I usually just ask for a pitcher if applicable; as I will end up drinking 3-4 glasses. If you have a sweet beverage with meal, meal doesn't taste as good. As for alcohol.. Well I would rather buy by alcohol and drink at home, than spend $6-7 for 1 single drink.. Good input from everyone. A good article doesn't necessarily have to have 1000 fun-filled-and-useful facts, but its the discussion that it starts after, that makes it excellent. Kudos. I drink enough free pop at work, no way I am going to pay for it. As for always ordering water, I love water. It makes the food taste better. And I usually just ask for a pitcher if applicable; as I will end up drinking 3-4 glasses.

If you have a sweet beverage with meal, meal doesn’t taste as good.
As for alcohol.. Well I would rather buy by alcohol and drink at home, than spend $6-7 for 1 single drink..

Good input from everyone. A good article doesn’t necessarily have to have 1000 fun-filled-and-useful facts, but its the discussion that it starts after, that makes it excellent.

Kudos.

]]> By: zud http://www.milliondollarjourney.com/beware-of-the-upsell.htm/comment-page-2#comment-110453 zud Sat, 06 Feb 2010 00:12:07 +0000 http://www.milliondollarjourney.com/?p=1215#comment-110453 What is it called when you're shopping at a store that sells multiple brands and the clerk insists on showing you or pushing you towards a certain brand? that's not an upsell more like sell-you-what-i-want-to-sell-you. I assume there may be some kind of kick back or incentive for the store to push that brand. I get this alot at Sephora, they are really pushing MUFE whereas i really want to try a NARS product and was basically shot down. I lose trust in the salespeople because of their bias. anyways good article kathryn, i admit to feeling quite guilty when not ordering a drink What is it called when you’re shopping at a store that sells multiple brands and the clerk insists on showing you or pushing you towards a certain brand? that’s not an upsell more like sell-you-what-i-want-to-sell-you.

I assume there may be some kind of kick back or incentive for the store to push that brand. I get this alot at Sephora, they are really pushing MUFE whereas i really want to try a NARS product and was basically shot down.

I lose trust in the salespeople because of their bias.

anyways good article kathryn, i admit to feeling quite guilty when not ordering a drink

]]> By: Shannon http://www.milliondollarjourney.com/beware-of-the-upsell.htm/comment-page-2#comment-110450 Shannon Fri, 05 Feb 2010 21:57:49 +0000 http://www.milliondollarjourney.com/?p=1215#comment-110450 My sister went through the drive through at Sonic and ordered a drink. The person through the box asked her if she wanted cheese with that. She repeated her order thinking she hadn't been heard. Again the person asked her if she wanted cheese with it. My sister said, "I only ordered a drink". The person said in a very exasperated tone "it's called upselling and we're required to do it". I would have taken it further for the fun of it but my sister didn't, she just told her she didn't want cheese. I would have said yes on the cheese and then watched to see what would happen. :) My sister went through the drive through at Sonic and ordered a drink. The person through the box asked her if she wanted cheese with that. She repeated her order thinking she hadn’t been heard. Again the person asked her if she wanted cheese with it. My sister said, “I only ordered a drink”. The person said in a very exasperated tone “it’s called upselling and we’re required to do it”. I would have taken it further for the fun of it but my sister didn’t, she just told her she didn’t want cheese. I would have said yes on the cheese and then watched to see what would happen. :)

]]> By: MattA http://www.milliondollarjourney.com/beware-of-the-upsell.htm/comment-page-1#comment-110429 MattA Fri, 05 Feb 2010 14:36:46 +0000 http://www.milliondollarjourney.com/?p=1215#comment-110429 My irritation with upselling also depends also on when they try to do the upsell. A couple years ago I stopped by Best Buy first thing on a Sunday morning to buy a $20 item. They had only one checkout station open and I was in line behind a guy buying $1000 worth of audio equipment. The checkout clerk pitched him on the extended warranty, and when he expressed mild interest, she proceeded to give him the 10-minute rundown on the details. At the register with other customers waiting. When I finally got to the register, the same clerk asked me, "Would you like the extended warranty with that?" (For a $20 item?) "No, thank you." "May I ask why not?" Well, since she asked... "Because I don't want the guy behind me to be held up for 10 minutes while you explain it to me!" She then suggested that if I was in a hurry I shouldn't shop at 11 AM on a Sunday when only one register is open. It took about 2 years before I went back to Best Buy again. My irritation with upselling also depends also on when they try to do the upsell. A couple years ago I stopped by Best Buy first thing on a Sunday morning to buy a $20 item. They had only one checkout station open and I was in line behind a guy buying $1000 worth of audio equipment. The checkout clerk pitched him on the extended warranty, and when he expressed mild interest, she proceeded to give him the 10-minute rundown on the details. At the register with other customers waiting.

When I finally got to the register, the same clerk asked me, “Would you like the extended warranty with that?” (For a $20 item?) “No, thank you.” “May I ask why not?”

Well, since she asked… “Because I don’t want the guy behind me to be held up for 10 minutes while you explain it to me!”

She then suggested that if I was in a hurry I shouldn’t shop at 11 AM on a Sunday when only one register is open. It took about 2 years before I went back to Best Buy again.

]]> By: Alex http://www.milliondollarjourney.com/beware-of-the-upsell.htm/comment-page-1#comment-110413 Alex Thu, 04 Feb 2010 22:11:17 +0000 http://www.milliondollarjourney.com/?p=1215#comment-110413 When I make something, I let it speak for itself. I just wish consumerist America would do the same. Quality products don't need marketing droids to push them, only gaudy crap does. When I make something, I let it speak for itself. I just wish consumerist America would do the same. Quality products don’t need marketing droids to push them, only gaudy crap does.

]]> By: NewInvestor http://www.milliondollarjourney.com/beware-of-the-upsell.htm/comment-page-1#comment-110404 NewInvestor Thu, 04 Feb 2010 18:08:03 +0000 http://www.milliondollarjourney.com/?p=1215#comment-110404 Drinking Water is not Cheap its Healthy, and if your concerned about the wait time in a starbucks drive through, it might be time to re-think your priorities. Just Sayin' Drinking Water is not Cheap its Healthy, and if your concerned about the wait time in a starbucks drive through, it might be time to re-think your priorities. Just Sayin’

]]> By: Raghu bilhana http://www.milliondollarjourney.com/beware-of-the-upsell.htm/comment-page-1#comment-110401 Raghu bilhana Thu, 04 Feb 2010 17:29:42 +0000 http://www.milliondollarjourney.com/?p=1215#comment-110401 Since when is drinking water considered cheap. These sort of statements incredibly hurt people who drink only water Since when is drinking water considered cheap.

These sort of statements incredibly hurt people who drink only water

]]> By: Lenore http://www.milliondollarjourney.com/beware-of-the-upsell.htm/comment-page-1#comment-110400 Lenore Thu, 04 Feb 2010 17:15:21 +0000 http://www.milliondollarjourney.com/?p=1215#comment-110400 I usually counter with, "Does that cost extra?" or "Only if it's free." If asked repeatedly, I might resort to, "That's all." Maybe if more customers complained to the manager, not about the server but about the restaurant's excessive upselling, we could all order in peace. I usually counter with, “Does that cost extra?” or “Only if it’s free.” If asked repeatedly, I might resort to, “That’s all.” Maybe if more customers complained to the manager, not about the server but about the restaurant’s excessive upselling, we could all order in peace.

]]> By: Jen http://www.milliondollarjourney.com/beware-of-the-upsell.htm/comment-page-1#comment-110393 Jen Thu, 04 Feb 2010 13:09:57 +0000 http://www.milliondollarjourney.com/?p=1215#comment-110393 It is annoying, because I know what I want. Lately Starbucks drive thru has been bugging me because they have a really long greeting, like "Welcome to Starbucks, can we start you off with a skinny dolce cinnamon latte this morning?" It's silly because everyone that goes there has a signature drink. It is annoying, because I know what I want. Lately Starbucks drive thru has been bugging me because they have a really long greeting, like “Welcome to Starbucks, can we start you off with a skinny dolce cinnamon latte this morning?” It’s silly because everyone that goes there has a signature drink.

]]> By: Forest http://www.milliondollarjourney.com/beware-of-the-upsell.htm/comment-page-1#comment-110392 Forest Thu, 04 Feb 2010 13:03:51 +0000 http://www.milliondollarjourney.com/?p=1215#comment-110392 Oh this really does my head in!! It's gotten to epidemic proportions in the USA! It's happening in Brtain too but it feels more forced and the kids trying to upsell the large Pepsi seem like they are reading the script off a big corporate board or they will get fired! I'm currently living in Cairo, Egypt and I love the fact that getting a waiter to give you attention is hard work..... No upsell but generally a pleasant experience. They are just chilling out and when you do manage to get their attention they are very helpful. Oh this really does my head in!!

It’s gotten to epidemic proportions in the USA! It’s happening in Brtain too but it feels more forced and the kids trying to upsell the large Pepsi seem like they are reading the script off a big corporate board or they will get fired!

I’m currently living in Cairo, Egypt and I love the fact that getting a waiter to give you attention is hard work….. No upsell but generally a pleasant experience. They are just chilling out and when you do manage to get their attention they are very helpful.

]]> By: finance http://www.milliondollarjourney.com/beware-of-the-upsell.htm/comment-page-1#comment-110375 finance Thu, 04 Feb 2010 05:35:12 +0000 http://www.milliondollarjourney.com/?p=1215#comment-110375 I think they should review their customer service enhancement methodology it's not getting any customer instead it's getting the other way. doing such things would only make customer not to come back. I think they should review their customer service enhancement methodology it’s not getting any customer instead it’s getting the other way. doing such things would only make customer not to come back.

]]> By: FrugalGreenie http://www.milliondollarjourney.com/beware-of-the-upsell.htm/comment-page-1#comment-110367 FrugalGreenie Thu, 04 Feb 2010 01:33:55 +0000 http://www.milliondollarjourney.com/?p=1215#comment-110367 Your experience has reflected my experiences at the Keg. I wonder how long it will take before they realise what a turnoff to the customer this is...I haven't been back in more than 2 years! Your experience has reflected my experiences at the Keg. I wonder how long it will take before they realise what a turnoff to the customer this is…I haven’t been back in more than 2 years!

]]> By: Jimmee http://www.milliondollarjourney.com/beware-of-the-upsell.htm/comment-page-1#comment-110363 Jimmee Wed, 03 Feb 2010 22:58:07 +0000 http://www.milliondollarjourney.com/?p=1215#comment-110363 Or the infamous line "would you like to try an apple fritter today?" from our local Timmies. Good article Kathryn. You could be my money coach anytime. Or the infamous line “would you like to try an apple fritter today?” from our local Timmies.

Good article Kathryn.
You could be my money coach anytime.

]]> By: Craig http://www.milliondollarjourney.com/beware-of-the-upsell.htm/comment-page-1#comment-110341 Craig Wed, 03 Feb 2010 16:14:32 +0000 http://www.milliondollarjourney.com/?p=1215#comment-110341 Like you say it's their job, that's what they are doing and trying to get more tips so you can't blame them. I always just make it clear right away in a situation that I don't want anything. At the movies they do this all the time. They ask if I want their special card, before they finish I say no. Just be direct. Like you say it’s their job, that’s what they are doing and trying to get more tips so you can’t blame them. I always just make it clear right away in a situation that I don’t want anything. At the movies they do this all the time. They ask if I want their special card, before they finish I say no. Just be direct.

]]> By: Bucksome http://www.milliondollarjourney.com/beware-of-the-upsell.htm/comment-page-1#comment-110326 Bucksome Wed, 03 Feb 2010 12:31:31 +0000 http://www.milliondollarjourney.com/?p=1215#comment-110326 Good post and interesting discussion. Like Kathryn I dislike the constant attempt to sell me more while trying to enjoy the dining experience. I would like to be asked if I wanted dessert, but don't assume. What really annoys me is when they don't tell you that there's an extra charge. We took guests out to a chain restaurant a few years ago. They asked if we wanted dipping sauce for the breadsticks. The guest didn't realize there was a cost (it wasn't disclosed) and said yes and we ended up paying $3 each for two different sauces. Good post and interesting discussion. Like Kathryn I dislike the constant attempt to sell me more while trying to enjoy the dining experience.

I would like to be asked if I wanted dessert, but don’t assume.

What really annoys me is when they don’t tell you that there’s an extra charge.
We took guests out to a chain restaurant a few years ago. They asked if we wanted dipping sauce for the breadsticks. The guest didn’t realize there was a cost (it wasn’t disclosed) and said yes and we ended up paying $3 each for two different sauces.

]]> By: Luc http://www.milliondollarjourney.com/beware-of-the-upsell.htm/comment-page-1#comment-110317 Luc Wed, 03 Feb 2010 08:49:28 +0000 http://www.milliondollarjourney.com/?p=1215#comment-110317 I don't see any issues with the server. Otherwise she wouldn't be doing her job. I counted maybe four questions, five if you include dessert. Is that unreasonable? It's not like she said, "are you sure you don't want an appetizer, they're really good". Calm down folks. I don’t see any issues with the server. Otherwise she wouldn’t be doing her job. I counted maybe four questions, five if you include dessert. Is that unreasonable? It’s not like she said, “are you sure you don’t want an appetizer, they’re really good”. Calm down folks.

]]> By: finance http://www.milliondollarjourney.com/beware-of-the-upsell.htm/comment-page-1#comment-110313 finance Wed, 03 Feb 2010 05:42:47 +0000 http://www.milliondollarjourney.com/?p=1215#comment-110313 that was a great post. we sometimes buy things that we caught unaware of. and these people just keep on selling trying to hook you to buy on the things that are not necessary. Yes there are restaurant nowadays that had this practice it's just annoying. Thanks for the post here it's really good. that was a great post. we sometimes buy things that we caught unaware of. and these people just keep on selling trying to hook you to buy on the things that are not necessary. Yes there are restaurant nowadays that had this practice it’s just annoying. Thanks for the post here it’s really good.

]]> By: Prasad http://www.milliondollarjourney.com/beware-of-the-upsell.htm/comment-page-1#comment-110311 Prasad Wed, 03 Feb 2010 03:21:43 +0000 http://www.milliondollarjourney.com/?p=1215#comment-110311 Excellent post, thank you for sharing. Recently I am planning to buy a decent LED tv for my home, doing shopping from last one week, If the TV cost is $2000 they are planning sell equivalent amount of other stuff and convincing me without that stuff I can't enjoy the experiance. Unbelivable!! Excellent post, thank you for sharing. Recently I am planning to buy a decent LED tv for my home, doing shopping from last one week, If the TV cost is $2000 they are planning sell equivalent amount of other stuff and convincing me without that stuff I can’t enjoy the experiance. Unbelivable!!

]]> By: Money Reasons http://www.milliondollarjourney.com/beware-of-the-upsell.htm/comment-page-1#comment-110310 Money Reasons Wed, 03 Feb 2010 02:37:18 +0000 http://www.milliondollarjourney.com/?p=1215#comment-110310 I hate when restaurants do this practice! When I go to places that use this tactic, It makes the entire occasion a slightly less enjoyable experience. You'd think that they would want you to come back... Amazing... I hate when restaurants do this practice! When I go to places that use this tactic, It makes the entire occasion a slightly less enjoyable experience.

You’d think that they would want you to come back… Amazing…

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